FAQs

We focus on interior renovations inside existing homes and apartments — finishes, wet rooms, kitchens, fitted joinery, flooring, lighting, and detail work. We refresh and refine spaces rather than acting as a full structural general contractor. If your project needs structural engineering or major building envelope work, we will say so upfront and help you plan compatible scopes.

We are based in Warsaw and typically work in the city and surrounding communes. Share your address when you enquire — if travel or logistics affect the quote, we will include that clearly in writing.

Use Get a Quote, email us at Maxentra@op.pl, or call during opening hours. Briefly describe the rooms, your goals, and ideal timing. We usually arrange a site visit or detailed call before issuing a fixed-scope proposal.

For standard residential enquiries in our service area, an initial visit to assess scope is typically part of the quoting process at no separate charge. If travel distance or complexity is unusual, we will confirm any fee before booking.

Timelines depend on scope — a single wet room may take a few weeks; multi-room projects run longer. After inspection we give a schedule with milestones. Unexpected issues (hidden moisture, outdated wiring, delivery delays) can shift dates; we communicate changes as early as possible.

Often yes, room by room. We use dust protection, daily tidy-up, and phased access so kitchens or bathrooms may be offline for periods. We will discuss what is realistic for your layout and suggest sequencing that keeps part of the home usable where feasible.

Where scope, materials, and site conditions are clear, we prefer fixed-scope quotes so you know what is included. If you request changes during the project, we document variations in writing with updated price and time impact before proceeding.

Payment stages (deposit, progress invoices, final balance) are set out in your written agreement. Invoices state due dates and VAT treatment. We accept bank transfer for business invoices unless otherwise agreed.

Sometimes, if items meet spec and arrive on time. Client-supplied products may affect warranty coverage for installation — we will confirm compatibility (weight, dimensions, electrical requirements) before fitting. We can also procure materials on your behalf with agreed allowances.

We advise on layouts, finishes, and durable options suited to occupied homes. Full interior design packages are not our core service, but we coordinate samples, mock-ups where useful, and align trades so the finished result matches what we agreed in writing.

You are responsible for permissions from co-owners, housing communities, or landlords where required. We follow applicable regulations and will flag work that needs official approvals. Tell us about any building restrictions before work starts.

We cover routes and work zones, isolate dust where possible, and plan deliveries to reduce damage. Clear the immediate work area of small items; let us know about fragile surfaces or heirloom pieces so we can add extra protection.

Workmanship warranty periods are stated in your contract. Manufacturer warranties apply to products you register and maintain per their instructions. Report snagging items during walkthrough or within the agreed defect notification period so we can schedule fixes.

We carry business insurance appropriate to our trade. We recommend you maintain home and contents cover during renovation. Certificates or summaries can be provided on request for your records or building management.

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